The returns and exchanges policy at Phillippe By Almada is governed by the following terms:

In the event that you receive a delivery faulty or tampered packaging you can contact us by phone on +351 933 472 743 or via e-mail at info@phillippebyalmada.eu, within 48 (forty eight) hours of receiving your package so that we can substitute your products.

In the event that you have an allergic reaction, you must:

  1. Be in possession of the product
  2. Have a medical report
  3. Contact us over the phone on +351 933 472 743, for guidance on returning your goods

In all other cases, as we are dealing with cosmetic products, we will not be able to accept returns or exchanges

Ordering online at Phillippe by Almada

Placing an Order: You must choose the desired product in the Phillippe by Almada online shop.

When your Basket has all the items you want, fill in the required details (if the delivery address is different to the billing address, fill that information out in Additional Information) and Confirm your order.

Payment Methods: The Phillippe by Almada online shop accepts Bank Transfers, MultiBanco References and Paypal as payment methods.

Bank Transfer Details:

IBAN: PT50 004562404025833243445
Bank: Caixa de Crédito Agrícola
Name: DMC-Donkey Milk Cosmetics

When paying via Bank Transfer you must indicate your name or order number.

When paying by MultiBanco Reference, this transaction will appear in your extract as a payment to Ifthenpay.