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FAQs

Products

What is the main ingredient at the heart of Phillippe by Almada products?

The main ingredient at the heart of Phillippe by Almada cosmetics is Donkey Milk.

A noble and rare resource, rich in trace elements such as milk proteins, vitamins, calcium and minerals, it presents restorative and antioxidant properties and gives the skin greater elasticity and vitality. Highly tolerable by people with sensitive and allergy prone skin.

Other, carefully selected ingredients, validated by the best methods provided by technology, have been added to the Donkey Milk, to conceive excelling products.

What is the percentage of donkey milk in Phillippe by Almada products?

All Phillippe by Almada products contain a high percentage of Donkey Milk. The ingredient list, on our packaging, not only indicates the composition of the product, but is also ordered in a decreasing manner relative to its quantity in the formula.

Were Phillipe by Almada products subject to effectiveness tests?

All Phillippe by Almada products were subject to hypoallergenic tests defined by the law. In addition, they were subjected to effectiveness tests to identify their benefits when applied to the skin.

All tests were conducted by an accredited lab with credentials and dermatologically approved.

If a Phillippe by Almada product causes a reaction, what should I do?

In the event that any of the products cause a skin reaction and you are not aware of any allergic reaction to any of the ingredients in the product, you can get in touch via info@phillippebyalmada.eu so that we may try to find the cause of the reaction, together with the lab that conducted the hypoallergenic tests.

Where can they be purchased?

Phillippe by Almada products can be purchased through our Online Shop or in the following Well’s shops:

Albufeira, Alverca, Amadora, Antas, Barreiro(CNT), Caldas da Rainha, Cascais, Coimbra(MCH), Colombo, Covilhã, Évora, Gaia CNT, Guia, Leiria, Loures Shopping, Maia, Jardim, Matosinhos, Oeiras, Ponte de Lima, Portimão, Portimão ll, Rato, Santarém, Santo António Cavaleiros, Seixal, Tavira G Plaza, Telheiras, Vasco da Gama

Online Shop

Is the online sales service available for the whole country?

The online service is available for the whole country, including the Madeira and Azores islands, and throughout the whole of Europe.

What are the payment methods?

In order to pay for your products, you may pay via bank transfer, multibanco, through a payment reference, and through PayPal.

What is the delivery timeframe for online purchases?

The delivery service is fulfilled by Ctt Expresso, delivered to the indicated address, with a maximum timeframe of four (4) working days, for Continental Portugal and fifteen (15) days for Madeira, the Azores and the EU.

What are the postage costs?

For continental Portugal the postage costs are €4.17, with a maximum delivery time of 15 (fifteen) working days.

For Madeira and the Azores, the postage costs are €5,40, with a maximum delivery time of 15 (fifteen) working days.

For the European Community (EU) the postage costs are €18.65, with a maximum delivery time of fifteen (15) working days.

If the order is for Continental Portugal is equal to or greater than €19.90 the postage is free.

What are the postage costs?

The postage costs are €4.17 for Continental Portugal, €5.40 for the Azores and Madeira.

If your order is equal to or greater than €19.90 the postage is free.

For Europe the postage costs are €18.65.

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